Senior hands-on technical resource supporting Microsoft 365, identity and security, endpoint management, Azure/hybrid infrastructure, networking, automation, and escalated IT operations across Presence and multiple affiliated operating companies.

• Lead complex Microsoft 365 initiatives across multi-company environments, balancing centralized technology standards with company-specific security, licensing, access, and operational requirements.
• Serve as internal technical project lead for consolidation of four Microsoft 365 tenants into a single consolidated tenant, coordinating phased migrations, CSP/Quest ODM activities, identity and resource preparation, endpoint migration and Intune enrollment, PowerShell automation, validation, troubleshooting, stakeholder communication, and cutover support.
• Design and administer Microsoft Entra identity and security controls, including 12 active Conditional Access policies across two production tenants, dynamic/security groups, MFA, Authentication Strengths, FIDO2, Windows Hello for Business, RBAC, guest access, risk-based controls, hybrid identity, and governed executive/service-account exceptions; proactively identify and remediate security gaps across Microsoft 365.
• Helped transform a traditional multi-office hybrid environment into a distributed cloud-first model, reducing legacy infrastructure dependencies while expanding Microsoft 365, Entra ID, SharePoint, Teams, Intune, and Azure services; administer Azure VMs, networking, storage/files, backup/recovery, monitoring, VPN, and cloud identity integration; additionally manage Google Cloud billing and API configuration supporting an internal production application.
• Support endpoint modernization through Microsoft Intune, including device enrollment, application deployment, compliance, Windows Update for Business, BitLocker, Windows Hello, endpoint protection, Level RMM, and production-readiness validation.
• Develop and maintain 31 production PowerShell scripts supporting Microsoft 365 administration, reporting, migrations, SharePoint permissions, endpoint management, software deployment, and operational support, emphasizing validation, controlled execution, and production risk reduction.
• Manage Microsoft licensing, Azure subscriptions, CSP/vendor relationships, renewals, technology evaluations, and purchasing recommendations across multiple environments; identify cost-saving opportunities and help implement platform/vendor transitions based on security, functionality, operational value, and cost.
• Serve as an escalation resource within IT operations supporting 700+ users across multiple companies, resolving advanced Microsoft 365, Azure, identity, networking, infrastructure, and endpoint issues while providing technical guidance, documentation, and knowledge transfer.

Provided high-trust technology support to senior executive leadership across corporate and private environments requiring discretion, confidentiality, responsiveness, and reliable operation of business-critical technology.

• Served as a primary technical resource for executive technology, supporting corporate systems, executive devices, meetings, travel, remote connectivity, and sophisticated residential technology environments.
• Supported enterprise-grade technology across executive properties of approximately 30,000 and 12,000 square feet, encompassing wired/wireless networking, multiple network racks, secure remote administration, distributed Crestron/Sonos AV, security systems, streaming technology, and guest connectivity.
• Supported executive and corporate meeting environments, including Microsoft Teams Rooms, conference-room AV, presentations, collaboration platforms, and company-wide meetings; managed procurement, configuration, deployment, troubleshooting, and replacement of executive laptops, mobile devices, and related technology.
• Provided responsive remote and on-site support for business-critical issues, including travel, evening, and weekend needs, maintaining secure access, clear communication, confidentiality, and minimal executive downtime.

Own technology strategy and day-to-day operations end to end for a 20-person, nationally distributed company, from platform selection and budgeting through implementation, security, and user support.

• Administer the company's Microsoft 365, RingCentral, and Salesforce environments, including identity and access, email and collaboration, licensing, telephony, and CRM user management.
• Manage endpoints, networking, and security for Chicago headquarters and remote staff across the U.S., including device procurement and lifecycle, firewall/Wi-Fi/VPN, MFA, and backup/recovery.
• Set technology direction and manage vendor relationships, licensing renewals, and purchasing, evaluating platforms on security, functionality, and cost.